Front office worker

Course details

Type: Vocational course
Duration: 6 months (320 total hours)
Structure: Classroom lessons and workshop practice
Entry Requirements: Minimum level of literacy; Aptitude for manual work
Certificate: Certificate of Attendance (Scuola Radio Elettra Diploma)
Issued by: Scuola Radio Elettra
Location: Enugu, N 23 Umanano Street


The course for receptionists means to train a professional front office figure, specialized in welcoming customers either at hotels or at other touristic establishments, able to manage bookings, offer assistance to customers, and coordinate the administrative side of the job.
The aim of the course is to provide students with all the practical and management skills necessary to undertake the receptionist profession in touristic establishments of various types.

Course curriculum

  • Working as an employee or as a freelance
  • The role of a professional front office worker
  • The hospitality sector
  • Relationship and communication between receptionist and customers
  • Managing bookings
  • Assisting hotel clients
  • Accounting and hotel admin work
  • Human resources and teamwork management
  • Safety in the workplace and hotel surveillance
  • Quality evaluation of the service provided

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